Shipping policy

Shipping Policy

At PRO ASE, we work with multiple trusted logistics partners, including Blue Dart, Delhivery, DTDC, and other leading courier providers, to ensure your orders reach you safely and on time.

How long will it take for my order to be delivered?

Orders are usually processed and dispatched within 24–48 hours after being placed.

Once your order has been shipped, you will receive an email and WhatsApp message containing the tracking details, allowing you to follow your order’s journey.

After dispatch, orders are typically delivered within:

  • Metro Cities: 3–6 business days
  • Rest of India: 4–7 business days
  • North-Eastern States, Jammu & Kashmir, and Tier-3/remote districts: Delivery may take longer than the usual timelines due to geographical location, courier connectivity, weather conditions, and other logistical factors.

Delivery timelines are estimates and may vary depending on the shipping address, courier service availability, public holidays, extreme weather conditions, or other circumstances beyond our control.

How can I track my order?

You can track your PRO ASE order in either of the following ways:

  1. Track Online: Visit our Order Tracking Page and enter your order/tracking details.
  2. Track Through Your Account: Log in to your account on the PRO ASE website and view your order status and tracking information.

Once your order has been shipped, the tracking information will also be shared with you through email and WhatsApp.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product after the applicable delivery attempts and the order is returned to us, we will initiate a refund once the product is received at our facility. The refund will typically reflect in the customer's bank account within 24–48 hours of initiation, subject to the processing time of the respective bank/payment provider.

For Cash on Delivery (COD) orders, if our courier partners are unable to deliver the order after two delivery attempts, the order may be cancelled and the customer will be notified through email and/or WhatsApp.

Important Note

Delivery timelines are indicative and not guaranteed. Orders destined for North-Eastern states, Jammu & Kashmir, Tier-3 districts, remote locations, or areas with limited courier connectivity may require additional time for delivery.

PRO ASE is not responsible for delays caused by circumstances beyond its reasonable control, including extreme weather, natural disasters, public holidays, transportation disruptions, strikes, or courier-related delays.