Refund policy
Refund, Return & Exchange Policy
At PRO ASE, we stand by the quality of our products and are committed to providing our customers with a reliable shopping experience.
No Returns or Refunds
We currently do not offer returns or refunds on our products.
However, we provide a 6-day replacement window from the date of delivery for eligible issues, including:
- Size-related issues
- Color-related issues
- Wrong model/product received
- Manufacturing defects, such as pasting issues or similar production-related defects
Replacement Conditions
To be eligible for a replacement:
- The replacement request must be raised within 6 days of delivery.
- The product must be unused and unworn.
- The product must be returned in its original packaging and original condition.
- All original tags, accessories, and other components, where applicable, should be included.
- A ₹120 replacement fee will apply.
No Warranty
No warranty is provided on PRO ASE sports products.
Replacement requests for issues resulting from normal wear and tear, misuse, accidental damage, or improper use may not be accepted.
How to Request a Replacement
To raise a replacement request, please visit our replacement portal:
Please provide the required order and product details and follow the instructions provided on the portal.
Important
If the product received during the pickup does not match the original replacement request, or if the product is found to be used, worn, damaged, or not in its original condition, the courier pickup may be denied and the replacement request may be cancelled.
PRO ASE reserves the right to determine the eligibility of a replacement request based on the condition of the product and the nature of the issue reported.