Privacy policy

Privacy Policy

At PRO ASE, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from proasesports.com.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

Personal and Contact Information

  • Name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address

Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order number
  • Order value
  • Delivery information
  • Payment status
  • Coupon or promotional codes used
  • Replacement or customer-service requests

Payment card, banking and other sensitive payment information may be processed directly by our third-party payment providers. We generally do not store complete payment card information on our own systems.

Account Information

If you create an account, we may collect:

  • Login credentials
  • Order history
  • Saved addresses
  • Account preferences

Communications

If you contact us, we may retain information contained in your communication, including emails, messages, customer-service requests and other correspondence.

Device and Website Usage Information

When you browse our website, certain information may automatically be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information
  • Website interaction and usage information

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Deliver products.
  • Provide order tracking information.
  • Process replacements and customer-service requests.
  • Communicate with you regarding your orders.
  • Send order confirmations and delivery updates.
  • Send transactional messages through email, SMS and/or WhatsApp.
  • Process payments.
  • Prevent fraud and unauthorized transactions.
  • Improve our products and website.
  • Understand website usage and customer preferences.
  • Provide customer support.
  • Send marketing communications where permitted and in accordance with applicable requirements.
  • Comply with applicable laws, regulations and legal obligations.

3. WhatsApp, SMS and Email Communications

By providing your mobile number or email address and placing an order, you may receive transactional communications relating to your order, including order confirmation, shipping, delivery and replacement updates.

Where required, promotional or marketing communications will be sent subject to applicable consent and communication requirements.

You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the relevant communication.

Please note that opting out of promotional messages will not prevent us from sending essential transactional communications relating to your orders or account.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.
  • Remember preferences.
  • Maintain login sessions.
  • Understand website traffic and usage.
  • Improve website functionality.
  • Measure marketing performance.
  • Provide relevant advertising where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share necessary information with trusted third parties where required to operate our business and provide services to you.

These may include:

  • Payment gateway and payment processing providers.
  • Courier and logistics companies.
  • E-commerce and website technology providers.
  • Order management and fulfilment providers.
  • Customer-service platforms.
  • Email, SMS and WhatsApp communication providers.
  • Analytics and advertising service providers.
  • IT, hosting and security service providers.
  • Professional advisors, where necessary.
  • Government authorities or law-enforcement agencies where required by law.

We only share information to the extent reasonably necessary for the relevant purpose or as otherwise permitted or required by applicable law.

6. Logistics and Order Tracking

To fulfil your order, we may share relevant information such as your name, phone number, shipping address, order details and other necessary information with our logistics and courier partners.

You may track your order through our designated tracking service or through your PRO ASE website account.

7. Payment Information

Payments may be processed by third-party payment providers.

Your payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

We do not intentionally collect or store complete credit/debit card numbers or banking credentials on our own systems unless specifically required and lawfully permitted.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected.
  • Provide services and customer support.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with applicable legal, tax and accounting requirements.
  • Enforce our agreements and protect our legal rights.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data held by us.
  • Request correction of inaccurate information.
  • Request deletion of information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a complaint regarding the handling of your personal information.

Requests may be subject to verification and applicable legal exceptions.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, courier services or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. International Data Processing

Some of our technology or service providers may process information from locations outside India.

Where applicable, such processing will be carried out in accordance with applicable laws and appropriate contractual or organizational safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

PRO ASE / ASE Sports
Email: support@proasesports.com
Website: proasesports.com

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

16. Applicable Law

This Privacy Policy is governed by the applicable laws and regulations of India, including applicable data-protection and consumer-protection requirements.

Nothing in this Privacy Policy is intended to restrict any rights available to individuals under applicable law.